Train AI To Be Your Employee

Training an agent is surprisingly similar to training a real person.

Both come with their own abilities, but you need to teach them to do things in ways specialized to your business. AI systems call these "Skills," but they're essentially documentation of how to perform specialized tasks.

In this presentation, I will show how I trained an AI to perform a time-consuming administrative role that would be impractical for a human to do.

The agent works for a home maintenance company and researches and enters customized maintenance plans for homes. I will discuss the nuances of training, including task guidance, guardrails, and continuous learning.

The first step is a human, who goes into the home and takes pictures of each appliance's nameplate, and then uploads those images to a folder.

From there, the AI agent handles the rest:

• Identifies the manufacturer, brand, manufacture date, and appliance type.

• Queries the federal recall database to ensure there aren't active recalls for the appliance.

• Downloads the appliance manual and reads through it to determine customized maintenance tasks.

• Finds all filters for the appliance along with direct links to order replacements online.

• Enters all that information into a server database.

This information is used by customers and technicians in web and mobile applications.

• Intermediate
• Emerging Tech
• AI/ML
• Careers