🔥😌 Calm in the Chaos: Real-World Incident Management (and the Stuff We Don’t Talk About)

Let’s be honest—incident management isn’t just about dashboards, severity levels, and status updates. It’s about people. It’s about pressure. And sometimes… it’s about quietly wondering if everything is falling apart (including you).

In this session, we’ll go beyond theory and into the real world of incident response—where communication gets messy, decisions are imperfect, and the difference between chaos and control often comes down to how we show up in the moment.

Through real-world scenarios (names and minor details changed to protect the privacy of those involved), we’ll break down what actually works during high-severity incidents—how to create calm, structure, and clarity when everything feels urgent.

We’ll also go where many talks don’t: the uncomfortable parts. The missteps. The failures. The moments where things didn’t go as planned—and what we learned from them.

You’ll walk away with practical approaches to: • Leading incidents with confidence and clarity • Running and participating in truly blameless postmortems • Using premortems and proactive strategies to prevent incidents before they happen • Influencing a culture of reliability—even when priorities compete

And because growth doesn’t stop at work, we’ll briefly explore how these same practices—reflection, ownership, and learning—can be applied to our personal lives, including navigating career setbacks with intention and clarity.

This session is interactive—come ready to reflect, share your own experiences, and learn from others. Because the most valuable lessons in incident management don’t come from slides… they come from the stories we’re willing to tell.

• All levels
• Wildcard
• Development
• Soft Skills
• Careers