by Scott MacDonald | at Minnebar 19
The 2 most important questions to ask when solving any problem - a method to save time, reduce frustration, and eliminate errors while problem solving.
When faced with a troubleshooting or problem solving situation, most people simply default to what they think they know, "follow a script", or use a combination of both. In many cases, these "scripts" and assumptions of prior knowledge lead the person down unrelated rabbit-holes, dead ends, and other non-solution results, causing much frustration and wasting valuable time.
This presentation will explain and demonstrate the effectiveness of the 2 single-most important questions that need to be asked in order to quickly and effectively solve any problem.
Note: Audience participation isn't just encouraged, it's expected.
Scott MacDonald's IT career spans over 3 decades, with a strong background in leading and managing IT Operations and Engineering teams in several large Tech and Fortune 500 companies, and making problem solving a "multiple-times a day" way of life.
Currently an Active Directory Defensive Security Consultant for Somerled Technologies, LLC, he's also a motorcyclist, drummer, and teaches 16th century swordfighting.
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