More Than a User: Bringing Unreasonable Hospitality into IT Support
by Tyler Moen | at Minnebar20
Tech support is about more than solving problems. It’s also about building trust and connections.
In many support environments, conversations with users and teammates can become rushed, scripted, and transactional. This session explores how lessons from hospitality can help support professionals and leaders create more meaningful interactions, stronger relationships, and better support experiences overall.
Drawing from personal stories transitioning from hospitality into IT, this talk will share practical ways to communicate more genuinely, connect more effectively, and bring more of your human personality into your work without losing professionalism. It will also touch on why these skills matter even more in an AI-driven world, where human character stands out more than ever.
This session will include audience engagement, reflection, and practical takeaways attendees can bring back to their teams.
Tyler Moen
Tyler Moen is an IT Analyst with a background in hospitality and a strong interest in building better experiences through technology. His work centers on supporting not just users, but people. Focusing on helping create a reliable and hospitable user environment. Tyler brings a people-first perspective to tech, shaped by both his experience in support and the lessons he learned leading in hospitality. In his session, Tyler shares how authenticity, meaningful engagement, and human connection can strengthen support teams, leadership, and end-user trust.
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