Implementing change doesn’t happen with just one person. It takes a team. A change agent is a person who has the passion to make change work and to ensure that the change lasts. Being able to act as change agents is critical to successfully deliver today's complex technology and business products and to achieve their desired business value. Change happens because people recognize the value of making the change and then purposely decide to act. In order to convince people outside of your sphere of influence to change their behavior, you need to master the 7 change agent skills and to understand the pitfalls you will encounter if you or your team lacks those skills.
Michelle Smeby is CEO and Transformation Leader of wHolistic Change, Inc. with 20 years of experience implementing enterprise solutions at Fortune 500 companies. Michelle is an author, speaker, trainer, and consultant who specializes in helping corporations deliver transformational change. Michelle earned her Masters degree in biomedical engineering from the Technion - Israel Institute of Technology and is a member of the Institute of Electrical and Electronics Engineers (IEEE). Prior to founding wHolistic Change, Inc., Michelle held leadership positions at UnitedHealth Group, Target, and Best Buy. Michelle’s book, "wHolistic Change: Delivering Corporate Change That Lasts" is available on Amazon.com, BarnesandNoble.com, and Apple iTunes.