A new era of Customer Engagement

In this session, we will discuss trends and market forces in the CRM, Customer Relation Management, industry. We will discuss:

• The Pillars of a CRM system: Contact Management, Segmentation, Sales activities, and Marketing Automation.
• Different CRM needs for B2C and B2B.
• The effect of social media and big data on existing sales and marketing tools. What new features and abilities are available and at what price range.
• What you as an entrepreneur, freelancer, IC, or SMB should expect and ask for.
• What tool chain you need to build a system that send personalized, tailored, relevant, and timely messages.
• How to automate, so you can scale up and out, without losing the personalization that customers expect.
• Website personalization.
• How to use automation to nurture leads and win back customers.

This will be a high collaboration session so come in ready with questions and stories of your own!

Looking forward to hear your stories

Ahmed Sorour Co-founder and CTO @RevampCRM link

• Startups