Jeff Sussna is an internationally recognized IT coach and design thinking practitioner. He specializes in helping digital organizations improve service quality through effective collaboration. His career spans more than thirty years of building systems and leading organizations across the entire product development and operations spectrum. Jeff is Founder and CEO of Sussna Associates, a Minneapolis consulting firm. Sussna Associates provides Agile, DevOps, and Design Thinking coaching and workshops for enterprises and software service providers such as United HealthCare, HealthPartners, Thomson Reuters, Best Buy, and Calabrio.
Jeff is a highly respected teacher, writer, and speaker. His keynote talks and workshops are in demand at design and IT conferences throughout the U.S. and Europe. He is especially known for introducing the global DevOps community to the importance of empathy, and is the author of Designing Delivery: Rethinking IT In the Digital Service Economy.
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