Unique blend of Web Operations and Emergency Management. Mama to a 13 year old daughter and a 5 month old son. I enjoy embarking on new adventures with my children, playing volleyball, reading, working out and practicing yoga.
Full description of my work gig: Sara Heitkamp is the manager of the Associate Facing Web Operations team. In this role, Sara leads a team of support resources, shapes operational strategies and manages day to day oversight and activities related to Associate Facing Web Operations. This includes production support, technical web duties and initiatives in support of maintaining highly scalable web applications and services for the global web.
Her team is responsible for maintaining 24x7 stability and high performance of Best Buy’s internal Associate Facing Dotcom applications and services. The team focuses on detection, diagnosis, and resolution of issues with the goal of improving mean time to resolution. They strive to continuously improve web applications, services, and customer experiences across global web properties.
She helped launch WEN at Best Buy and the Twin Cities Geekettes.